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FURNITURE QUESTIONS
Q: Where do you get your furniture?
A: We source our furniture from around the globe to offer you the highest quality products at the most affordable prices. We work very closely with only the best manufacturers and spend a lot of time and resources finding manufacturers that meet or exceed quality standards.
Q: Why is your furniture so inexpensive?
A: Loft Living sourcing operations are extremely lean and allows us to pass on savings to you. For example, we directly import the majority of our products our from around the globe eliminating middleman costs of storage and transport.
Q: What is your furniture made from?
A: The majority of our wood furniture products are made with solid parawood which is one of the more durable lumber used in the manufacturing of today's home furnishing. We also carry a few products made from engineered wood that have proved durable and we do not sell products that are made entirely from particle board.
Q: Do you sell Pottery Barn®, Crate and Barrel®, Room and Board® or other similar Furniture?
A: We sell similar products to those seen at other designer furniture stores.
ORDERING & FINANCING QUESTIONS
Q: What types of payment to you accept?
A: We accept cash, check, Visa, Mastercard and American Express credit cards. Checks must clear before order is processed.
Q: Do you offer financing?
A: Yes, we offer a no credit check financing plan. Please see our financing options section for details.
DELIVERY QUESTIONS
Q: How soon can I get my furniture?
A: 90% of our items are in-stock and can be delivered in 2-3 weeks or less. Custom, made-to-order furniture generally take 4-8 weeks depending of fabric availability.
Q: How does delivery work?
A:Delivery is a flat $90 fee for residents live within 25 miles from our store. If you live outside of this radius, we charge $5 per additional mile.
Q: Can you take away my old furniture when you deliver?
A: No, we cannot take away your old furniture. You may opt to donate it to a local charity such as purpleheart instead.
Q: What is included in delivery?
A: We deliver your items inside your house and place them in the room of your choosing. Assembly and removing of packaging materials is an additional fee depending on the item. Delivery fees are not refundable after delivery.
Q: What items come unassembled?
A: The following items generally arrive unassembled:
Bed frames, dining chairs, dining tables, bookshelves, coffee tables, End tables, sofa tables, console tables, bar stools, desks, office chairs, Futons , bunk beds, kids play room sets, hallway tables
Q: What items come assembled?
A: The following items generally arrive fully assembled: Dressers, chest of drawers, night stands, mirrors, lamps, Sofas, loveseats, sectional sofas, accent chairs, chaise lounges, Tv stands, armoires, ottomans, mattresses, convertible sofas, Recliners, Theatre Seating, buffets, servers, side boards, filing cabinets, benches
Q: What tools do I need to assemble the furniture?
A: All tools need to assemble products are generally included with the product. These tools include an allen wrench, screws and bolts. Some instances may require a screwdriver.
Q: How complicated is the assembly?
A: The difficulty assembling the product varies from product to product. Generally assembly is straight forward and shouldn’t take you more than 30 minutes per product.
Q: When can you deliver?
A: We deliver once every two weeks. Once an order is placed our delivery service will reach you to confirm delivery date and time. We offer 3 hour delivery window period.
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